PLEASE SEND RESUME TO: Kavita@tamvid.net or saroj@tamvid.net
Hello,
My name is Saroj Nayak from Tamvid Inc. We are looking for VoIP Engineer. Please let us know if you would be interested for the below requirement. Respond to me with your updated resume.
Position : VoIP Engineer
Location: Downtown Boston
Duration: Long term contract
Additional responsibilities include but are not limited to:
• Works with team members and business units to maintain an enterprise wide, converged voice strategy and unified dial plan
• Ensures high availability of our critical Contact Centers infrastructure
• Assists in maintaining high availability of critical voice services located in remote offices
• Willingness to travel to remote office locations for expansions, and other infrastructure changes
• Evaluates new and emerging voice, video and mobile technologies; recommends solutions that address business unit objectives within the organization
• Acts as a liaison for internal customers and third party vendors
• Mentors and maintains a close working relationship with the other Tech Ops engineers within the team
• Administer and manages hardware and software upgrades to our voice systems
• Creation and maintenance of documentation and processes
• Responsible for full Telecom disaster recovery support
• Work with Telecom Vendors to establish and manage relationships and services
Qualifications:
• 5+ years of hands on experience and strong knowledge of Avaya Systems S87xx Media Servers, G450 Gateways, Avaya Session Manager, AES (Application Enablement Services), SES (SIP Enablement Services) Avaya Aura Communications Manager and adjuncts, Avaya Modular Messaging, VoIP implementation, QoS and best practices, Avaya One-X Mobile & EC500
• 5+ years of hands on Knowledge / Experience of Voice over Internet Protocol (VoIP) and IP trunking concepts, topology design – VoIP media RTP/RTCP
• 5+ years of hands on VoIP/SIP support experience a must
• 5+ years of hands on experience in the design and troubleshooting of enterprise-class Telephony and LAN/WAN environments
• Technical experience and competency with the following: Data Networking; VoIP & Quality of Service H.323 & SIP endpoints; DHCP; VLAN
• Experience with Verint (Witness) Screen Capture Recording solutions
• Avaya AES integration to Genesys T-Server experience
• Genesys SIP Server integration to SES/Session Manager experience
• Working knowledge of TCP/IP, IPSEC, SNMP, Syslog, HTTP(S), SSH, DHCP, DNS, RDP, LDAP, ICMP, SMTP protocols are all very helpful
• Capable of managing special assigned projects
• Excellent oral and written communication skills
• Good interpersonal and customer facing skills
• Excellent problem solver with strong trouble shooting skills
• Ability to work with minimal supervision
• Prior experience mentoring co-workers and/or internal customers to transfer technical knowledge a plus
• Prior experience in technical documentation tasks a must, systems maintenance and business continuity processes a plus
Knowledge of one or more of the following disciplines:
• Carrier SIP Services
• Verint (Witness) Screen Capture Recording solutions
• (SBC) Acme Session Border Controllers
• Distributed network sniffers/analyzers
• Working knowledge and skill in: VoiceXML, JavaScript, XML a plus
• Genesys SIP Server integration to SES/Session Manager
• Avaya AES, integration to T-Server
• Contact Center Reporting using Genesys (URS, CCA, Infomart, CCPulse+)
PREFERRED CERTIFICATIONS:
Avaya Certified Solutions Architect (ACSA)
Avaya Certified Expert (ACE)
Avaya Certified Implementation Specialist (ACIS)
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