Hi Alex,
The short story: that's very bad. I haven't worked on Tecans for a couple of years, though, so my memory is a little fuzzy on the exact details. However, I do know for sure that Tecan (the company, not the instrument) does not record or store your admin credentials in any way, so generally speaking, if you are locked out of the Tecan admin account (no matter how that happened), the only solution is a complete reinstall of all software components. Unless you somehow happen to have a 2-week+ old disc image of that computer lying around, your only hope - and it is extremely slim - is that you have admin access to the Service and Setup software package, in which case you *might* be able to reset the password and regain access. I wouldn't stake my hopes on it if I were you, though. If you *do* happen to have that disc image lying around, I would start by restoring that ASAP. If that doesn't work, you will need to call Tecan support and have them guide you through the full reinstallation process.
Hope that helps even a little bit.
/Rikke
On Thu, Jun 18, 2020 at 9:19 AM Alex L <alexloewe87@gmail.com> wrote:
--Hello there,I'm a newbie in the Tecan-business. 2 weeks ago I used the freedom eco 150 without problems. Since last week I couldn't log in. Nothing has changed. There always comes the error: User account "admin" is locked.Is there something I can do? Googled already but found nothing. Even the troubleshoots gave a solution.Can somebody help, please? Would be happy about any hits.Alex
-- You received this message because you are subscribed to the Google Groups DIYbio group. To post to this group, send email to diybio@googlegroups.com. To unsubscribe from this group, send email to diybio+unsubscribe@googlegroups.com. For more options, visit this group at https://groups.google.com/d/forum/diybio?hl=en
Learn more at www.diybio.org
---
You received this message because you are subscribed to the Google Groups "DIYbio" group.
To unsubscribe from this group and stop receiving emails from it, send an email to diybio+unsubscribe@googlegroups.com.
To view this discussion on the web visit https://groups.google.com/d/msgid/diybio/86ab7c9d-3353-42ce-9058-6e06cfa32f07o%40googlegroups.com.
-- You received this message because you are subscribed to the Google Groups DIYbio group. To post to this group, send email to diybio@googlegroups.com. To unsubscribe from this group, send email to diybio+unsubscribe@googlegroups.com. For more options, visit this group at https://groups.google.com/d/forum/diybio?hl=en
Learn more at www.diybio.org
---
You received this message because you are subscribed to the Google Groups "DIYbio" group.
To unsubscribe from this group and stop receiving emails from it, send an email to diybio+unsubscribe@googlegroups.com.
To view this discussion on the web visit https://groups.google.com/d/msgid/diybio/CALZhpzL1LqdRFDN4h_iNLM6-atFV4kmEdFmVtPKLTyrpP1iGrA%40mail.gmail.com.
0 comments:
Post a Comment