Network Engineer (Cisco UCCE) @ Tampa, FL

Hi,

Job Title:  Cisco UCCE Network Engineer

Location: Tampa, FL

Duration: 6+ months contract

JOB SUMMARY:

Network Engineer with Cisco UCCE experience. They should have solid technical skills, as well as interpersonal and

organization abilities. Experience working in a Cisco environment, specifically with UCCE products and in a large contact center.

ESSENTIAL JOB FUNCTIONS/DUTIES:

·         Ability to troubleshoot UCCE issues including: scripting, reading logs, pulling logs from server platform

·         Working with Cisco TAC (HDS, CUIC, Finesse, Chat, Rogger, and PG's) - Develop custom reports on Cisco CUIC

·         Scripting new call flows for new call centers, including UAT testing with end user

·         Work with Finesse gadgets – Experience in the design, development, integration, testing, and implementation of a large contact center systems

·         Develop and maintain the implementation Work Breakdown Structure (WBS) for a large scale deployment

·         Expert understanding of the following Cisco Unified Communication Products: Cisco Contact Center (UCCE) technologies, including centralized ingress, CVP, VXML, ICM and UCCE/UC   integration

·         Experience with Call Manager (up to and including 10.x), Unity and Unity Connection, Cisco Emergency Responder

·         Experience with Voice Gateway configuration, SRST, Transcoding, Dial Peer configuration, and Digit manipulation, Dial Plan design

·         Experience with SBC technologies including Oracle/Acme, Cisco CUBE or CUSP (Oracle SBC experience is a plus)

·         Knowledge and experience with Session Initiation Protocol (SIP) Trunking, including carrier-based SIP service

·         Excellent presentation/verbal communication skills and the ability to train and mentor other team members

·         Ability to work well both independently, and in a team environment

·         Developing new UCCE / UCCX applications and maintaining legacy applications.

·         Provide 24x7 on-call support

QUALIFICATION REQUIREMENTS

QUALIFICATION REQUIREMENTS:

·         Intermediate Cisco, Intermediate VoIP, Intermediate UAT, Intermediate TCP/IP, Intermediate Firewall, Intermediate Cisco Unity, Intermediate Cisco PIX OS, Intermediate Cisco Call Manager.

·         VoiceXML 2.0 & CVP

·         Core Java, J2SE, 1.5, 1.6 and 1.7

·         Data dips to a variety of data sources

·         CTI (screen pops)

·         Advanced knowledge of Call Center environment is essential.

·         Thorough working knowledge of Cisco UCCE (otherwise known as ICM Enterprise) development and deployment as well as Script Design and Deployment with an emphasis on Call Type reporting metrics.

·         Expert knowledge using Microsoft Excel required; Access (relational database structures), Word and PowerPoint are preferred.

·         Excellent written and verbal communications skills required. Must be a self-starter and able to work in a team environment

·         UCCE/ICM Enterprise script, design, deployment experience.

·         Solid understanding of Cisco SQL database schema.

·         Network Design

·         Expert at using Microsoft Visio.

·         Advanced networking skills

·         Device Implementation and administration

·         Minimum 8+ years' experience

·         8+ years process development, support and implementation of systems architect

·         Experience with Cisco UCCE/ICM Solution Architecture and Integration Design.

·         Experience with SQL Query Analyzer/RCD/TCD/Call Trace/Log Analysis.

·         Nuance ASR/TTS is a plus

·         NICE Audio/Screen recording is a plus

·         Track record working with UCCE systems with a minimum of 1000 endpoints

EDUCATION REQUIREMENTS: N REQUIREMENTS

·         Bachelor's Degree

LICENSING/CERTIFICATION REQUIREMENTS: TIFICATION REQUIREMENTS

·         CCVP

·         CCIE a plus

PHYSICAL REQUIREMENTS: UIREMENTS

·         Normal degree of physical effort in typical office environment.

Thanks and Best Regards,

Praveen Kumar

SRI Tech Solutions Inc.

praveen@sritechsolutions.com

(T) 1-813-423-6500 X Ext: 149 (M) 813-440-2778 (F) 813.423.6520